Customer Service Charter

The Wujal Wujal Aboriginal Shire Council Customer Service Charter sets our Council’s service standards, and explains what you, as our customer, can do if we have not delivered a service to that standard. It also provides Council officers with clear standards to adhere to, recognising that a strong customer focus is integral to our work. 

Who are our Customers? 

Our Customers are people we serve or interact with daily including: 

• Residents, clients, voters, businesses, sporting and community groups. 
• Councillors, as elected representatives of the community. 
• Government departments and nongovernment organisations. 
• Visitors to Wujal Wujal. 

Transparency 

Documents from Council meetings, reports, policies, notifications and other information can be found on our website.

Our Commitment 

• Council is committed to engaging with our community, delivering customer services that: 
• Are focused on our customers’ needs. 
• Ensure information, resources and services are accessible to all. 
• Respect and protect your personal information and adhere to all legislative privacy requirements. 
• Are delivered by skilled, motivated and courteous staff. 

Learn more by reading our Customer Service Charter(PDF, 228KB)