Customer Service Charter

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The Wujal Wujal Aboriginal Shire Council Customer Service Charter sets our Council’s service standards, and explains what you, as our customer, can do if we have not delivered a service to that standard. It also provides Council officers with clear standards to adhere to, recognising that a strong customer focus is integral to our work. 

Who are our Customers? 

Our Customers are people we serve or interact with daily including: 

  • Residents, clients, voters, businesses, sporting and community groups. 
  • Councillors, as elected representatives of the community. 
  • Government departments and nongovernment organisations. 
  • Visitors to Wujal Wujal. 

Transparency 

Documents from Council meetings, reports, policies, notifications and other information can be found on our website.

Our Commitment 

  • Council is committed to engaging with our community, delivering customer services that: 
  • Are focused on our customers’ needs. 
  • Ensure information, resources and services are accessible to all. 
  • Respect and protect your personal information and adhere to all legislative privacy requirements. 
  • Are delivered by skilled, motivated and courteous staff. 

Learn more by reading our Customer Service Charter(PDF, 228KB)

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