Water Services Water Services

 

CONTENTS

WHAT IS THE CUSTOMER SERVICE STANDARD? ............................................... 3

WUJAL WUJAL ABORIGINAL SHIRE COUNCILS WATER & WASTEWATER OBLIGATIONS ........................................................................................................... 4

YOUR OBLIGATIONS AS A CUSTOMER ................................................................. 5

PERFORMANCE TARGETS ..................................................................................... 6

WATER AND WASTEWATER SERVICES ................................................................ 7

Water Quality .............................................................................................................. 7

Water Pressure ........................................................................................................... 7

New Connections and Services .................................................................................. 7

Property Connections for Sewerage ........................................................................... 7

Availability of Service .................................................................................................. 7

Interruptions ................................................................................................................ 8

Responsibility for Infrastructure .................................................................................. 8

Damage to Infrastructure ............................................................................................ 8

Entry to Private Property ............................................................................................. 8

Rates, Fees and Charges ............................................................................................8

Complaints and Dispute Resolution ........................................................................... 9

Customer Consultation ........................................................................................... ....9

WUJAL WUJAL ABORIGINAL SHIRE COUNCIL CONTACT DETAILS ...................10

 

Water and Waste Water Services can be seen below"-

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DWQMP - Management Plan JULY 2017 v2

DWQMP - Audit Report 2016 

DWQMP - KPI Performance Report 2015-2016